Tavinna™ customer care
Frequently Asked Questions
Last updated: September 21, 2026
Orders and products
What does Tavinna™ sell?
Tavinna™ offers modern drinkware, including insulated tumblers, large-capacity cups, ceramic mugs, and sculptural mug designs. The exact material, capacity, color, included components, and care guidance are listed on each product page.
Will the product color look exactly like my screen?
We make reasonable efforts to present colors accurately. However, screen settings, studio lighting, glaze variation, and coating batches can create minor differences. A small color or finish variation that does not affect use is generally not considered a defect.
Can I use every cup for hot and cold drinks?
Use the product only as described on its product page. Insulated stainless-steel tumblers and ceramic mugs have different care and temperature limitations. Do not assume that every lid, straw, coating, or ceramic item is microwave-, freezer-, or dishwasher-safe unless expressly stated.
Checkout and payment
Which payment methods are accepted?
Available payment methods are displayed at checkout and may vary by location, device, currency, or payment provider. An order is not complete until payment authorization succeeds and an order confirmation is issued.
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, provider security checks, regional restrictions, or other reasons controlled by the issuing bank or payment provider. Tavinna™ does not receive your full card number and cannot override a provider decline.
Can I change or cancel my order?
Contact us immediately. We will try to help before fulfillment begins, but changes and cancellations are not guaranteed after an order enters processing or has shipped.
Shipping, returns, and support
When will my order ship?
Orders normally require 1–3 business days for processing before shipment. Estimated transit times are displayed or communicated separately and may be affected by destination, carrier operations, customs, holidays, or severe weather.
What if my package is delayed?
Review the tracking information first. If tracking has not updated for an extended period or the estimated delivery window has passed, contact service@tavinna.com with your order number so we can review the shipment and, when appropriate, open a carrier inquiry.
What if an item arrives damaged or incorrect?
Contact us within 7 days after delivery and include photographs of the item, packaging, and shipping label. Keep all packaging until the claim is resolved. We will review the evidence and provide the appropriate replacement, refund, or other remedy.
How do I request a return?
Email customer service within 30 days after delivery. Items generally must be unused, unwashed, undamaged, and returned with original packaging and included accessories. Wait for return instructions before shipping anything back.
Business and Customer Care Information
Tavinna™ is operated by Shenzhen Zhanxin Cultural Communication Co., Ltd. The person responsible for the business is Zhan Xin.
Saturday, 10:00 AM–4:00 PM
Sunday, Closed
Please include your order number and the email address used at checkout when contacting customer service about an order. Messages received outside customer service hours will be reviewed during the next service period.