Tavinna™ customer care
Payment & Security
Last updated: September 21, 2026
Available payment methods
Payment options available for your order are shown at checkout. Options may differ based on your location, selected currency, device, order value, or the rules of the payment provider. We do not guarantee that every payment method will be available for every order.
By submitting an order, you confirm that you are authorized to use the selected payment method and that the billing details provided are complete and accurate.
Authorization and charges
Your payment provider may place a temporary authorization hold when an order is submitted. The timing for releasing a hold is controlled by the bank or payment provider. Orders may be reviewed for availability, pricing accuracy, suspected fraud, or payment verification before acceptance.
If an order is cancelled before capture, a pending authorization may remain visible temporarily even though no completed charge was collected. Contact your financial institution for its release timeline.
Secure checkout
Checkout information is transmitted using security measures made available by our commerce and payment service providers. Payment credentials are processed by authorized payment providers; Tavinna™ does not store complete card numbers or card security codes on its own customer service systems.
No online transmission or storage method can be guaranteed to be completely secure. Customers should protect account credentials, use trusted devices and networks, and notify us promptly if they suspect unauthorized activity connected with an order.
Currency, taxes, and verification
Prices and available currencies are shown on the website or at checkout. Taxes, duties, shipping charges, and currency-conversion fees may apply depending on destination and provider. Any final amount presented before order submission should be reviewed carefully.
We may request reasonable identity, billing, or order verification before fulfillment. Failure to provide requested verification may result in cancellation and refund to the original payment method.
Payment support
If you notice a duplicate charge, an unfamiliar transaction, or a payment status that does not match your order confirmation, contact us with the order number and a non-sensitive screenshot. Never send a full card number or card security code by email or phone.
Business and Customer Care Information
Tavinna™ is operated by Shenzhen Zhanxin Cultural Communication Co., Ltd. The person responsible for the business is Zhan Xin.
Saturday, 10:00 AM–4:00 PM
Sunday, Closed
Please include your order number and the email address used at checkout when contacting customer service about an order. Messages received outside customer service hours will be reviewed during the next service period.