Scope of this policy

This Privacy Policy explains how Shenzhen Zhanxin Cultural Communication Co., Ltd., as operator of Tavinna™, collects, uses, shares, and protects personal information when you visit tavinna.com, place an order, contact customer service, or otherwise interact with the store.

Information we collect

• Contact and account information: name, email address, phone number, shipping and billing address, and account details.
• Order information: products purchased, order value, returns, refund history, delivery status, and customer service communications.
• Payment-related information: payment status, billing details, transaction references, and limited information supplied by payment providers. We do not store complete payment card numbers in customer service records.
• Device and usage information: IP address, browser, device identifiers, pages viewed, referring pages, timestamps, approximate location, and cookie or analytics data.
• Information you submit: reviews, photographs, claim evidence, survey answers, and messages sent to us.

How we use information

We use personal information to process and deliver orders, communicate about purchases, provide customer support, prevent fraud, secure the website, administer returns and refunds, comply with legal obligations, improve products and site performance, maintain business records, and send marketing communications where permitted.

Where required, processing may be based on performance of a contract, consent, compliance with legal obligations, or legitimate interests such as fraud prevention, customer service, and service improvement.

Cookies and analytics

Our website and service providers may use cookies, pixels, local storage, and similar technologies to remember preferences, keep checkout functioning, measure traffic, understand interactions, prevent abuse, and support advertising. Browser controls may allow you to block or delete cookies, but some website functions may not work correctly afterward.

How information may be shared

We may share information with commerce-platform providers, payment processors, fulfillment partners, carriers, analytics and advertising providers, fraud-prevention vendors, customer-service systems, professional advisers, regulators, or law-enforcement authorities when reasonably necessary. We do not authorize service providers to use personal information for unrelated purposes.

Information may also be transferred as part of a merger, reorganization, financing, sale of assets, or similar business transaction, subject to applicable law.

International transfers and retention

Because our business and service providers may operate in different countries, information may be processed outside the country where you live. We use reasonable contractual and organizational measures where required. Information is retained only for as long as reasonably necessary for orders, support, security, accounting, dispute resolution, legal compliance, and other legitimate business purposes.

Your privacy choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about disclosure of personal data. You may also withdraw consent where processing relies on consent and unsubscribe from marketing emails using the link provided in those messages.

To submit a request, email service@tavinna.com with the subject “Privacy Request.” We may need to verify your identity before acting. Authorized agents may be required to provide evidence of authority. We will not discriminate against you for exercising applicable privacy rights.