30-day return request period

You may request a return within 30 days after the recorded delivery date. To start a return, email service@tavinna.com with your order number, the item you wish to return, and the reason for the request. Do not send any item back until customer service provides return instructions.

Return eligibility

To qualify for a standard return, an item must be unused, unwashed, undamaged, free from odors or residue, and returned with original packaging, lids, straws, accessories, inserts, and promotional items. Drinkware that has been filled, used, washed, altered, engraved, or damaged after delivery may not be eligible because of hygiene and resale considerations.

Final-sale items, gift cards, personalized products, and products identified as non-returnable on the product page are not eligible unless they arrive defective or incorrect, subject to applicable law.

Damaged, defective, or incorrect items

Contact us within 7 days after delivery if an item arrives damaged, defective, incorrect, or missing components. Include clear photographs of the item, packaging, shipping label, and the issue. Keep all materials until the review is complete.

If the claim is approved, we may provide a replacement, replacement component, refund, or other appropriate remedy. Normal color variation, minor glaze variation, and differences caused by screen display or lighting are not necessarily defects.

Return shipping

For approved returns based on preference, size, color, or change of mind, return shipping and any related fees are generally the customer’s responsibility. If we confirm that the product was defective, damaged in transit, or incorrect, we will provide the appropriate return or resolution instructions.

Use a trackable shipping service and retain the receipt. We are not responsible for customer returns lost or damaged before reaching the instructed return destination. Returns sent to the company address without authorization may be refused and are not guaranteed to be processed.

Inspection and refunds

After an authorized return is received, it will be inspected. If approved, the refund will be issued to the original payment method. Original shipping charges, expedited fees, return shipping, duties, and similar costs are non-refundable unless required by law or the return resulted from our confirmed error.

Approved refunds are normally initiated within 5–10 business days after inspection. Financial institutions may require additional time to post funds. If a refund is approved but not visible after the provider’s normal processing period, contact your bank before contacting us again.

Exchanges and cancellations

Direct exchanges may not always be available. We may ask you to return an eligible item and place a new order. Cancellation requests must be submitted promptly and are not guaranteed after processing or shipment begins.