Order processing

Orders are normally prepared within 1–3 business days after successful payment verification. Business days exclude weekends and public holidays. High-volume periods, product launches, address verification, inventory issues, or payment reviews may extend processing time.

An order confirmation does not mean the package has shipped. A shipping confirmation or tracking notice will be sent when shipment information becomes available.

Estimated delivery

Estimated delivery times depend on destination, carrier service, customs procedures, weather, holidays, and local delivery conditions. Typical transit may take approximately 7–15 business days after dispatch, but this is an estimate rather than a guaranteed delivery date.

Multiple products from one order may be shipped separately. When that happens, separate tracking details may be issued and packages may arrive on different dates.

Shipping charges, duties, and taxes

Available shipping options and charges are displayed at checkout. Promotional or free-shipping thresholds apply only when shown on the website and may change. International orders may be subject to import taxes, customs duties, brokerage charges, or local fees imposed by the destination country. Unless checkout states otherwise, those charges are the recipient’s responsibility.

Address accuracy and changes

Customers are responsible for providing a complete, deliverable address. Contact us immediately if a correction is needed. We will try to update the address before fulfillment, but changes cannot be guaranteed after processing begins. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Tracking, delays, and delivery scans

Tracking may take several days to update after a label is created. Carrier delays do not automatically qualify an order for cancellation or refund while the shipment remains in transit. If tracking appears inactive for an extended period, contact us so we can review the available information.

If tracking shows “delivered” but the package is not visible, check the property, household members, building reception, neighbors, and the carrier. Contact us promptly if the package remains missing. Carrier investigations may require time and additional documentation.

Damage, loss, and refused packages

Report damaged, incorrect, or incomplete deliveries within 7 days after delivery and keep the item, packaging, shipping label, and all accessories. Clear photographs are required for review. For a package reasonably determined to be lost in transit, we may offer a replacement or refund after carrier verification.

Packages refused, abandoned, or returned because of an incorrect address may be refunded only after receipt and inspection, less non-refundable shipping, return, duty, or handling costs where permitted.