Website use

These Terms of Use govern access to tavinna.com and its content, features, communications, and services. By using the website, you agree to use it lawfully and in a manner that does not interfere with other visitors, website security, or store operations.

Permitted use

You may browse the website, review product information, create an account where available, contact customer service, and purchase products for lawful personal or gift use. You may download or print limited website content only for personal, non-commercial reference.

Prohibited conduct

• Attempting unauthorized access to accounts, systems, checkout functions, or non-public data.
• Uploading malware, harmful code, automated scraping tools, or content intended to disrupt the website.
• Submitting false orders, fraudulent chargebacks, misleading claims, or impersonating another person.
• Copying, republishing, selling, or commercially exploiting website content without written permission.
• Using the website in violation of intellectual-property, privacy, consumer, export, sanctions, or other applicable laws.

Accounts and communications

If account features are available, you are responsible for keeping credentials confidential and for activity conducted through your account. Notify us promptly if you suspect unauthorized access.

When you provide an email address or phone number, you consent to receive transactional communications needed to administer orders or respond to requests. Marketing communications will be sent only as permitted, and you may use the available unsubscribe method.

Intellectual property

The Tavinna™ name, logo, product photography, page design, graphics, text, and other original website content are owned by or licensed to Shenzhen Zhanxin Cultural Communication Co., Ltd. They may not be reproduced, modified, distributed, or used to imply affiliation without prior written permission.

Reviews and submitted content

If you submit a review, photograph, suggestion, or other content, you confirm that it is accurate, lawful, and does not violate another party’s rights. You grant us a non-exclusive, worldwide, royalty-free license to display and use that content for store operation and promotion, subject to applicable privacy law. We may remove unlawful, abusive, irrelevant, fraudulent, or misleading content.

Third-party services and availability

The website may rely on or link to third-party payment, shipping, analytics, social, or commerce services. Those services may have separate terms and privacy practices. We do not guarantee uninterrupted operation, error-free content, or continuous availability and may maintain, modify, suspend, or discontinue features when reasonably necessary.